Delivery & Shipping

SHIPPING

When will you send my order?
I aim to get your print to you within 7 days but will let you know if it’s going to be longer.

Please note: Items that are listed as “Back Order” will take quite a bit longer as I need to print them for you. I will let you know when I expect to have them ready for posting.

How will you package my order? 

Prints will be wrapped in tissue paper and rolled into cardboard tubes. If you’ve ordered multiple prints I will wrap them together. 

I recommend removing your prints from the tube as soon as you receive them, to allow them time to uncurl. It can help to place them flat under a heavy book!

How long will my order take to arrive? 

As a rule of thumb allow 3-4 working days for delivery from recieving your order shipped confirmation.

REFUNDS

I’ve changed my mind, can I return my print? 

Provided they are in perfect, saleable condition and still in their original packaging, you can return unwanted prints to me (within 30 days of purchase), though I’m afraid you’ll need to pay for the return postage. Please contact me before you return anything so I can approve the return and confirm any relevant details.

My print was damaged in transit? 

Please contact me straight away if your print has been damaged in transit (pictures are helpful) to discuss options for a replacement.

My print hasn’t arrived? 

Please allow up to 14 days for your print to arrive, but do contact me to let me know that you’ve not received your order within the timeframe outlined above. Where possible, I’ll track it down and give you an updated arrival estimate – and where it really has gone missing, I’ll either send out a replacement (if possible) or issue a full refund, as you prefer.

Course refunds

If you need to reschedule a course or cannot attend you can make arrangement via email up to one week before the course start date. If you need to cancel after this date we cannot offer a refund. However you may send someone in your place.

If in doubt, reach out

If you have any questions about refunds, cancellations, or any other aspect of your order, please contact me at julie@juliegardnerart.co.uk.